Customer Relationship Management (CRM) tools have become indispensable for businesses looking to manage customer relationships, streamline sales processes, and improve customer retention. In 2025, the CRM landscape will evolve, with tools offering cutting-edge features like AI-powered analytics, enhanced automation, and deep integrations with other business systems. For businesses aiming to thrive in the competitive market,…
The World Bank has just kicked off a massive $2.48 billion program to level up internet access and digital infrastructure for over 180 million people in eastern and southern Africa. The Inclusive Digitalization in Eastern and Southern Africa (IDEA) Program aims to tackle big digital hurdles like poor internet coverage due to weak infrastructure, high…
Safaricom has launched a new SME loan feature tailored for small and medium-sized enterprises (SMEs) called “Mkopo wa Pochi”. This service is designed to address the economic needs of SMEs by offering a straightforward and accessible loan option through the M-Pesa platform. Key Features of Safaricom’s New SME Loan Feature Separation of Funds Mkopo wa…
